Shipping

We process all orders within 1–3 business days. Once shipped, delivery typically takes:

• Metro cities: 3–5 business days
• Other locations: 5–7 business days

You'll receive a tracking link via email/SMS as soon as your order ships. Shipping charges (if any) are calculated at checkout based on your location and order value.

Returns & Exchanges

We want you to love your jewelry. If something isn't right, we accept returns and exchanges within 7 days of delivery, provided the item is:

• Unused and unworn
• In its original packaging with tags intact
• Accompanied by the original invoice

To initiate a return or exchange, contact us at support@paleora.store with your order number and reason for return. Once approved, we'll share pickup or return-shipping instructions.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.

Non-Returnable Items

Earrings (for hygiene reasons) and any customized or made-to-order pieces are not eligible for return unless defective or damaged on arrival.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund at no extra cost.