Track Your Order
Once your order ships, you'll receive a confirmation email and SMS with your tracking number and a direct tracking link. You can also track your order using the steps below.
How to Track
- Check your inbox (and spam folder) for the shipping confirmation email sent to the address used at checkout.
- Click the tracking link provided, or visit the courier's website and enter your tracking number manually.
- If you created an account with us, you can also view your order status anytime by logging in and visiting My Orders.
Order Status Guide
- Processing — Your order has been received and is being prepared.
- Shipped — Your order has left our facility and is on its way.
- Out for Delivery — Your package is with the courier for final delivery.
- Delivered — Your order has arrived at the shipping address.
Haven't received tracking info?
Orders are typically processed within 1–3 business days. If it's been longer than that and you haven't received a tracking email, please contact us at support@paleora.store with your order number, and we'll look into it right away.
Need Help?
For any questions about delayed, missing, or lost shipments, reach out to our support team — we're happy to help track down your order.